survey-graphic

Tell us what you think of our services

survey-graphicWe want to find out what people using Richmond Fellowship’s services like about the work we do and what they want us to improve.

Feedback from people we support is really valuable as it helps us see how we’re getting on and to demonstrate what we’re doing well.

It also highlights some of the areas that people would like us to do better at so we can address these and make sure that our services are always improving.

You can complete the survey online by clicking here or by filling our a paper version. Please speak to a member of staff at your service for a paper copy.

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We’re listening and learning from our latest satisfaction survey

Listening-and-Learning-2016-front cover96% of people using our services would recommend Richmond Fellowship to friends and family, according to our latest satisfaction survey.

96% of respondents also said we’d helped to improve the quality of their life and 95% said they felt listened to.

A summary of our latest service satisfaction survey, Listening and Learning, has now been published and highlights where we’ve done well and where we need to improve, as well as explaining what work is being done to respond to this feedback.

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Recovery Focus Group

Annual review focuses on our recovery successes

Our annual review for 2015 is out now and focuses on the innovative services we provide.

The publication, which also summarises our annual accounts, reflects on our new, national group of charities, Recovery Focus which Richmond Fellowship is a founding member of, and our ambition to become national experts in mental health and substance use support.

We launched Recovery Focus in October 2015 as a way to describe our new group which brings together Richmond Fellowship along with 2Care, Aquarius, Croflands Trust, CAN, and My Time.

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Mental health charities’ ‘Big Conversation’ consultation informs new strategy

FB ResultsThe newly formed group of Richmond Fellowship, 2Care, CAN, Croftlands Trust, My Time and Aquarius, is developing a joint strategy to truly put the people supported by these organisations at the heart of what they do.

Earlier this year these organisations ran a ‘Big Conversation’ to help inform their plans to enable individuals to be more actively involved at all levels. And now we’re publishing the results.

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Our reaction to interim report of Commission on Acute Adult Psychiatric Care

The Commission on Acute Adult Psychiatric Care led by former NHS boss Lord Crisp has found that significant numbers of people are having to travel long distances for care, while about three patients per ward – 16% nationally – are clinically well enough to be discharged but face a lack of suitable housing or supported accommodation, it says.

At Richmond Fellowship we think the voluntary sector could make a significant contribution and are keen to work more in partnership with local agencies to provide the right support to people at the right time.

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Listening-and-Learning

95% of people using our services would recommend Richmond Fellowship to others

95% of people using our services would recommend Richmond Fellowship to friends and family, according to our latest satisfaction survey.

Regular feedback from the people we support helps us to continually improve our services – this is the fourth time we’ve organised the survey.

A summary of the results called Listening and Learning has been produced and highlights where we’ve done well and where we need to improve.  Read more

Emergency grant scheme opens doors for mental health

Richmond Fellowship has praised an emergency grant scheme after a new report highlighted the benefits it brings to people with mental health problems experiencing extreme poverty or disadvantage.

The Open Doors report released this week showed that emergency grants provided by Family Action helped people, especially those with mental health problems, recover their independence while providing them with safety and stability in their home.

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Annual Review 2014 published

We’ve published our annual review for 2014.

As Richmond Fellowship develops into a new group so the annual review reflects the achievements of all the partner organisations – 2Care, CAN, Croftlands Trust and My Time.

Chief executive Derek Caren said: “The past year has been an exciting one for our new group of not-for-profit organisations. After getting the necessary legal and governance processes for forming a group out the way we’ve started to focus on how we can really get the most out of working together.

“We’ve created this partnership because we all want to strengthen what we do. We believe that by joining together we’ll be able to offer a wider range of services and develop more innovative ways of providing support. We’re all passionate about being socially inclusive, person-centred, and recovery focused. These shared values will help us build better services going forward that can adapt and flex to the changing needs of the people we support.”

We’re already seeing the benefits of this through the work we’re doing to expand and enhance our provision of crisis services, an emerging priority in the mental health sector.

We’re here to help people take control of their own recovery and achieve their dreams and ambitions. So we’ve devoted most of this year’s annual review to sharing a few of our success stories.

To read our annual review 2014 click here.

More than 90% of people using our services said they would recommend Richmond Fellowship to others

More than 90% of people using our services said they would recommend Richmond Fellowship to others – that’s the findings of our latest service user satisfaction survey.

This is the third time we’ve organised the survey and the feedback we’re getting is helping us to continually improve our services.

A summary of the results called Listening and Learning has now been produced and highlights where we’ve done well and where we need to improve.

Positive feedback from the survey included:

  • We listen to individuals about their needs
  • We help them to make progress with their individual support plan
  • We help them to improve the quality of their life.

Areas where service users said we need to do better included:

  • We need to make it easier for people to give feedback or make a complaint
  • We need to respond more quickly and effectively to repairs and maintenance issues
  • Although most people said they feel safe and secure in our services, we need to do more for those living in our care homes and 24hr residential schemes.

The survey was open to anyone using our services and we received around 1,600 responses, nearly a quarter of all our service users.

Grazina Berry, our director of performance, quality and innovation, said: “Given that our philosophy is to put the people we support at the heart of everything we do, we’re especially pleased that most of of the people we support felt listened to about their needs. However, we know we’ve still got work to do to improve the way we handle comments, complaints and feedback and to make our property services better at organising repairs. We’re investing in both these areas to get things right.”