We work with people using our services as equal partners to design, plan and provide support together.
Everyone has valuable and unique skills, interests and experiences. Bringing together people with different knowledge and opinions helps us to be creative and come up with even better ideas. By finding out what’s important to people and making decisions together we can improve how we support the ambitions and meet the needs of people using our services.
As well as making our services better, working together can be rewarding for everyone by helping us to discover things we like or are good at and enabling us to see the impact we can have on ourselves and other people. This builds confidence and helps people to get experience which might be useful for employment, as well as having fun and meeting new people.
Introducing our charter
We’ve drawn up a charter with people using our services to underline our commitment to this way of working and so that everyone knows what to expect. It states:
- We work together to make sure you benefit from our services
- We make decisions together
- We respect each other and our environment
- We work together to keep improving our services
- We enable you to use and develop your skills and social networks
We’ve created a short booklet to explain our approach.
Our Working Together Strategy
As well as our charter, we’ve created a strategy for how we intend to share power and decision-making at all levels. To inform our plans in 2015 we ran a ‘Big Conversation’ to find out from people how they might want to more actively participate in and have greater influence over what we do. As a result of this, the things we’ve committed to doing over the next three years are:
At an individual level
- Sharing access to records so that people can see and update their own support plan and notes.
- Updating our data systems to capture skills, experiences and interests as well as needs and risks, to reflect our holistic, ‘glass half-full’ approach.
In our local services
- Ensuring that people using our services are able to influence, agree and take part in plans to improve and develop our services further.
- Enabling people to help us recruit and appraise our staff.
At an organisational level
- Co-producing our communications so that the language and approaches we use are always accessible and inclusive.
- Expanding the training available to people using our services as well as designing and delivering more of our training together.
- Establishing clear pathways for people using our services to engage with and be part of our management and governance structures, including our board.
- Enabling people to use their own voice to engage with their communities and challenge stigma.
- Shaping our digital inclusion plans together.