We aim to support people who are recovering from, or living with mental health problems to maintain maximum independence and wellbeing by providing:
- Advice, information and signposting
- Support to take part in social and community activities
- Support to identify and use self-help strategies
How we help
We offer a range of support. Get in touch to discuss what might be most suitable for you.
Our drop-in sessions provide a safe environment where we offer information, advice, guidance and signposting and, where appropriate, peer support. We provide one to one sessions where there’s an identified need or someone is experiencing a crisis. No appointment is necessary. Contact us to find out when and where our sessions are held.
If someone is experiencing barriers to accessing other mental health support services then our team may be able to help. Barriers could be age or gender related, cultural or geographic, or arise out of a mental health problem.
Our service is flexible and responsive to local needs although it is time limited. Our support could include, but is not limited to, working with existing community groups and supporting individuals to link with local initiatives and opportunities.
If someone has got lived experience of mental health problems and wants to set up their own group then our peer support co-ordinator can help. Support may include initial funding for venue hire and ongoing advice and guidance until their group is established.
We offer opportunities for individuals to volunteer in our services. Volunteers may have lived experience of mental health problems but this is not an essential criteria to becoming a volunteer with us.
We have a volunteer co-ordinator who supports people to work with groups and/or individuals.
Who we can help
Our service is available to anyone aged 18 and over who lives in Leicestershire and who’s recovering from, or living with, mental health problems.
People can contact us directly or can get support to do this from a health or social care professional, or an advocate.
At the heart of everything we do lies:
- Hope: the belief that recovery is possible for every individual
- Respect: valuing differences and all contributions
- Enabling: giving people encouragement and support to achieve their goals
- Inclusion: the belief that everyone has a right to participate fully in society.
Our new helpline provides telephone support, guidance and signposting to other services. If needed, our team can also arrange access to face-to-face support.
Our helpline is open in the following hours:
Monday – Friday: 2pm-9am
Saturday, Sundays and bank holidays: 24hrs
Just call our Freephone tariff number* : 0808 8003302.
All calls to our helpline are completely confidential and won’t appear on itemised bills.
Alternatively you can contact the helpline by emailing: firstname.lastname@example.org
*Special Freephone tariff numbers always begin ‘0808 80’ and calls are free on landlines and the following mobile networks: 3, EE, o2, orange, T Mobile, Virgin Mobile and Vodafone. Some other mobile networks also offer free calls to numbers with the 0808 80 prefix but these are not guaranteed and you should check with your provider.
Our new face-to-face service
We also run a face-to-face service if you feel you need additional support.
- Box Tree Farm, 5 Main Street, Ratby, LE6 0JG: 8am-8pm, seven days a week (booked drop-in)
Information and appointments booked through our helpline. Alternative meeting places can be arranged to suit people’s needs.